Delivery to [country]

You’re currently viewing our store. Would you prefer to shop on our site?

Shop at UK store Shop EU store
Home > Warranty conditions

Warranty conditions

Warranty provision InnoPet B.V. 02-01-2026, warranty provision subject to typographical errors.

Our details:

InnoPet B.V.
Overijsselhaven 3-3a
3433 PH, Nieuwegein
Telefoon: +31 (0)85 079 60 12
E-mail: support@innopet.nl
Website: https://www.innopet.nl

 

1)  Scope:

These terms apply to consumers (personal use) who purchased an lnnoPet product (dog stroller or dog bicycle trailer; hereafter: product) within the EU/EEA or the United Kingdom.

2)   Statutory warranty and factory warranty

Statutory warranty (via the seller): In the EU, your purchase is protected tor at least 2 years against manufacturing and contormity defects when used correctly. Damage caused by misuse, improper assembly, overloading, or normal wear and tear is not covered.

lnnoPet factory warranty (via the manufacturer): This is additional service on top of the law. Your statutory rights always remain in force. The periods do not add up but run in parallel: 24 months by law + 24 months factory warranty = 24 months in total, not 48 months.

3)   lnnoPet factory warranty:

Term & scope

  • Duration: 24 months trom the original purchase date (personal use).
  • Territory:EU/EEA and
  • Transferable: the factory warranty is transferable within the original term. The term does not restart upon A valid prooi of the original purchase is required tor transfer (a copy is accepted) and the serial/identification number must be present and legible. Without prooi of purchase, we cannot determine the start date and the factory warranty does not apply.
  • Business/professional use (including rental): excluded trom this factory

What is covered under the factory warranty 

  • Manufacturing defects in the solid frame – 24 months
  • Manufacturing defects in the axles – 24 months
  • Manufacturing defects in the wheels – 24 months
  • Manufacturing defects in the safety hamess – 24 months
  • Manufacturing defects in the fabric/covers and zippers – 24 months

Note:these periods are part of our commercial (voluntary) factory warranty. They do not affect your statutory rights with the seller, which-depending on reasonable lifespan-may extend further.

Substitution & model changes

We may discontinue models/colours/upholstery/parts. In such cases, we will supply a comparable alternative.

What is not covered by the factory warranty:

  • Normal wear and tear (g., tyres, bearings, upholstery/zippers under intensive use).
  • Damage caused by incorrect/abnormal use or insufficient maintenance (e.g., overloading beyond the maximum weight capacity, assembly contrary to the user manual, folding with zippers closed).
  • Damage caused by animals (bite/scratch marks).
  • Damage to the fabric occurring in areas ether than the
  • Punctured tyres where the puncture is not in or around the valve, after the product has been put into
  • Modifications or repairs without written permission from lnnoPet or the seller; incorrect assembly or incompatible third-party parts.
  • Storage/exposure without appropriate care (e.g., salt/moisture/beach → risk of rust or mould if not cleaned/dried in time).
  • Transport damage caused by carriers (such as airlines): inspeel your product immediately after transport and file a claim with the

4)   Important use & care tips (to prevent damage)

  • Curbs: tilt the stroller slightly towards you to lift the front wheel; let the rear wheels roll down gently first; avoid bumping into the
  • Surface: primarily use on paved ground to proleet the wheel
  • Salt/moisture: metal rims/parts are not stainless steel; clean and dry after exposure (e.g., beach).
  • Zippers: fully unzip before folding to prevent
  • Damage resulting from not following the user manual is not covered by the factory

5)   How to make a claim (step-by-step)

A.  Statutory warranty (via the seller)

  1. Contact the store/webshop where you purchased the
  2. Provide: proef of purchase, a clear description of the issue, photos/video. and the serial number (if available).
  3. The seller provides the statutory remedies: repair/replacement or, where appropriate, (partial) refund, free of charge, within a reasonable time and without significant

B. lnnoPet factory warranty (via the manufacturer)

  1. Purchased directly from lnnoPet? Email support@innopet.nl.
  2. Purchased from a dealer? You can submit your claim via the dealer; we support where
  3. In all cases, include: a copy of the proef of purchase, issue description, clear photos (and video if possible), and the serial
  4. Within 5 werking days, you will receive our proposal (diagnosis + next steps). Fora valid claim, we arrange free repair or replacement and, where needed, a return label/transport.

6)   Remedies under the factory warranty 

  • Primary: repair or replacement of the part and, if necessary, the entire
  • lf not feasible within a reasonable time or disproportionate: (partial)
  • lf the exact part/colour option is no longer available: a comparable

7)  Parts and service outside warranty

Is your issue outside (statutory or factory) warranty? In many cases, spare parts are available separately, including instructions for installation/maintenance. This helps extend your product’s lifespan.

8)   Final provisions

  • This factory warranty is an additional (voluntary) commitment from lnnoPet and never limits your statutory
  • In case of discrepancies between translations, the Dutch text